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Forethought
Forethought is an AI-powered customer support platform that uses a multi-agent system to streamline and automate customer experience workflows.
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Today’s AI Tool is Forethought
TLDR
Forethought is an AI-powered customer support platform that uses a multi-agent system to streamline and automate customer experience workflows.
Problem It Addresses
Customer support teams often struggle with slow resolution times, high ticket volumes, and inefficient workflows that frustrate both customers and agents. Traditional chatbots or rule-based systems require constant manual updates and lack the intelligence to handle complex inquiries at scale.
Solution
Forethought provides AI agents that classify, triage, resolve, and assist across multiple channels, reducing reliance on human intervention while empowering agents with AI copilots. Its platform integrates with existing support software, learns from historical data, and delivers measurable ROI for enterprises.
Here’s how it delivers value:
Automated Resolution: Its Solve Agent can deflect up to 90% of tickets, drastically cutting costs and response times.
Smarter Workflows: Triage Agent improves ticket classification and routing with high accuracy, reducing manual handling.
Agent Empowerment: Assist Agent acts as an AI copilot, giving human agents real-time suggestions and next-step guidance.
PRESENTED BY CARTOGRAPH
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Thanks for Reading
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Joey Fiorie

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