Front

Front is a modern, AI-enhanced customer service platform that centralizes communication across channels while enabling human-centric, high-efficiency support.

Author

Joey Fiorie
October 14, 2025

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Today’s AI Tool is Front


TLDR
Front is a modern, AI-enhanced customer service platform that centralizes communication across channels while enabling human-centric, high-efficiency support.

Problem It Addresses
Customer service teams often struggle with fragmented communication across channels, slow response times, and inefficient workflows. Legacy help desks lack intuitive collaboration tools and modern automation, leading to poor customer experiences and agent burnout.

Solution
Front combines email, SMS, chat, and other messaging platforms into a single collaborative inbox while layering in AI to speed up responses and enhance decision-making. Its robust automation, integrated ticketing, and analytics features allow teams to deliver personalized, scalable service with greater transparency and control.

Here’s how it delivers value:

  • Omnichannel Inbox: Consolidates customer communication into one view to eliminate silos.

  • AI Capabilities: Includes intelligent routing, auto-categorization, and real-time assistance to boost productivity and resolution speed.

  • Team Collaboration: Offers behind-the-scenes commenting, assignments, and workflow tools that streamline internal coordination.

PRESENTED BY WORKOS

Enterprise customers demand SSO, directory sync, granular permissions, and audit logs built to strict compliance standards. Building them in-house takes months and creates ongoing maintenance that pulls focus from your core product.

That’s why companies like OpenAI, Cursor, and Vercel use WorkOS — the modern identity and enterprise features platform for B2B SaaS.

  • Modular, developer-friendly APIs for SSO, SCIM, RBAC, and more

  • A hosted Admin Portal that makes customer onboarding seamless

  • Compliance features like SOC 2 and GDPR built in

Over a thousand companies already rely on WorkOS. Your first million MAUs are free.

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Thanks for Reading

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Joey Fiorie

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